1jje Privacy Policy
At 1jje, your personal data is handled with the same care and integrity we bring to every aspect of our platform. This Privacy Policy explains in clear terms exactly what information we collect from Pakistani players, how we use it, who we share it with, and the rights you hold over your own data. We believe transparency is the foundation of trust.
How 1jje Protects Your Privacy
These six principles guide every data decision we make at 1jje — from the moment you first visit our site to the day you close your account.
1jje collects only the personal information strictly necessary for account operation, payment processing, and regulatory compliance. We do not harvest data beyond what serves a clear, lawful purpose for your 1jje account.
Your personal data is never sold, rented, or traded to third-party marketers or data brokers. Any sharing of your information is limited to service providers operating under strict contractual obligations and applicable law.
All sensitive personal and financial data stored by 1jje is protected using industry-standard AES-256 encryption at rest and TLS 1.3 in transit. Our infrastructure undergoes regular independent security audits.
You hold meaningful rights over your personal data at 1jje — including the right to access, correct, restrict, or delete your information. We respond to all valid data requests within 30 days of receipt.
1jje sends promotional emails and SMS communications only to players who have explicitly opted in. You can withdraw your marketing consent at any time through your account settings or by contacting our support team.
We believe you deserve to know exactly how your data is used. This Privacy Policy is written in plain, accessible English and is updated whenever our data practices change. Version history is available on request from [email protected].
Who We Are
This Privacy Policy is issued by 1jje ("1jje", "we", "us", "our"), the operator of the online gaming platform accessible at https://1jje.app and all associated sub-domains, mobile interfaces, and applications (collectively, the "1jje Platform"). 1jje acts as the data controller in respect of all personal information collected from users of the Platform.
For the purposes of this Policy, a "player" or "you" refers to any individual who visits, registers on, or uses the 1jje Platform in any capacity, whether or not a financial transaction has taken place.
1jje is committed to handling your personal data in accordance with internationally recognised data protection principles, including those established under the General Data Protection Regulation (GDPR) as a benchmark standard, as well as applicable local law. Our operations are conducted under an internationally recognised gaming licence, details of which are published on the Platform.
Data We Collect
1jje collects personal data across several categories depending on how you interact with the Platform. The table below summarises the principal categories of personal data we hold:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / passport number, photograph | KYC verification, age check, fraud prevention |
| Contact Data | Email address, phone number, residential address | Account management, transaction alerts, support |
| Financial Data | Payment method details, transaction history, account balance | Deposit / withdrawal processing, AML compliance |
| Technical Data | IP address, device type, browser, operating system, session logs | Security, fraud detection, platform optimisation |
| Usage Data | Games played, bets placed, session duration, feature interactions | Responsible gaming monitoring, personalisation |
| Marketing Preferences | Communication opt-in / opt-out status, preferred channels | Targeted promotions (consent-based only) |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Dispute resolution, service quality, legal records |
1jje does not intentionally collect special category data (such as health information, racial or ethnic origin, or political opinions) unless you voluntarily disclose it in the course of a responsible gaming interaction or support query, in which case it is handled under heightened protection protocols.
How We Collect Your Data
1jje collects personal data through the following primary channels:
- Direct Submission: Information you provide when registering your 1jje account, completing KYC verification, making deposits or withdrawals, contacting support, or completing responsible gaming questionnaires.
- Automated Technical Collection: Data collected automatically when you access the Platform, including IP address, device identifiers, browser fingerprint, and session activity logs. This collection occurs via server logs, cookies, and similar tracking technologies.
- Payment Processors: Transaction confirmation data returned to 1jje by payment service providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard, necessary to reconcile your account balance and verify payment status.
- Identity Verification Partners: Where 1jje uses third-party KYC verification services, those providers may return identity verification outcomes and document authenticity results to 1jje.
- Fraud and AML Screening Tools: Automated screening services may provide risk scores or watchlist match results associated with your submitted identity information.
- Publicly Available Sources: In limited circumstances, 1jje may verify identity or address information against publicly available government records or credit reference databases where permitted by law.
Legal Basis for Processing
1jje processes your personal data only where a valid legal basis exists under applicable data protection law. The primary legal bases we rely upon are:
- Contract Performance: Processing necessary to perform our contractual obligations to you under the 1jje Terms & Conditions — including account management, game operation, payment processing, and customer support.
- Legal Obligation: Processing required to comply with applicable law — including anti-money laundering regulations, Know Your Customer obligations, regulatory reporting, and age verification requirements.
- Legitimate Interests: Processing necessary for 1jje's legitimate business interests where these are not overridden by your fundamental rights — including fraud prevention, platform security, responsible gaming monitoring, and internal analytics.
- Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and optional personalisation features. You may withdraw consent at any time without detriment to your account.
Where 1jje relies on legitimate interests as its legal basis, we have conducted a balancing assessment to confirm that our interests are proportionate and do not unduly prejudice your rights or privacy. Records of these assessments are maintained internally and are available to relevant regulatory authorities upon request.
How We Use Your Data
1jje uses your personal data for the following purposes, each linked to a lawful processing basis as described in Section 4:
- Account Creation and Management: Creating and maintaining your 1jje account, verifying your identity, and enabling access to Platform features. (Contract; Legal Obligation)
- Payment Processing: Facilitating deposits and withdrawals via your chosen payment method (JazzCash, EasyPaisa, bank transfers, cards) and maintaining accurate financial records. (Contract; Legal Obligation)
- KYC and Age Verification: Verifying that you meet the 21+ age requirement and confirming your identity in compliance with our gaming licence conditions and AML obligations. (Legal Obligation)
- Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, multi-accounting, bonus abuse, and unauthorised account access. (Legitimate Interests; Legal Obligation)
- Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling indicators and to apply self-exclusion, deposit limits, and other responsible gaming tools you have activated. (Legal Obligation; Legitimate Interests)
- Customer Support: Responding to your queries, processing complaints, and resolving disputes. (Contract; Legitimate Interests)
- Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates where you have opted in. (Consent)
- Platform Improvement: Analysing aggregated usage data to improve game selection, user experience, and platform performance. (Legitimate Interests)
- Legal and Regulatory Compliance: Retaining records as required by applicable law and responding to lawful requests from regulatory or law enforcement authorities. (Legal Obligation)
Sharing Your Data
1jje does not sell your personal data to any third party. We share your information only in the limited circumstances described below, and always subject to appropriate contractual protections:
- Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own data protection obligations.
- KYC and Identity Verification Partners: Identity document data is transmitted to our third-party KYC service provider solely for the purpose of verifying your identity and age. This provider processes data under a binding data processing agreement with 1jje.
- Fraud Prevention and AML Services: We may share relevant account and transaction data with fraud detection and financial crime screening services to meet our AML obligations.
- IT Infrastructure and Hosting Providers: Our platform infrastructure, including servers, databases, and security systems, is operated by contracted technology partners who process data solely on our instructions.
- Regulatory and Law Enforcement Authorities: 1jje will disclose personal data to gaming regulators, financial intelligence units, tax authorities, or law enforcement agencies where required or permitted by applicable law.
- Legal and Professional Advisors: In the context of litigation, regulatory proceedings, or obtaining professional legal advice, data may be shared with our legal counsel under appropriate confidentiality obligations.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of the 1jje business, your personal data may be transferred to the acquiring entity. You will be notified in advance of any such transfer and any change in data controller.
All third parties with whom 1jje shares personal data are contractually required to maintain appropriate technical and organisational security measures and to process data only for the specified, authorised purpose.
Cookies & Tracking Technologies
1jje uses cookies and similar tracking technologies (including pixel tags and local storage) on the Platform for the following purposes:
- Essential Cookies: Required for basic Platform functionality, including maintaining your login session, remembering your language preference, and enabling secure transactions. These cookies cannot be disabled without impairing Platform function.
- Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate and interact with the Platform, helping us identify usability improvements and popular features.
- Security Cookies: Support fraud detection and prevention by helping us identify unusual patterns of access or suspicious session activity.
- Preference Cookies: Store your Platform preferences (such as game display settings or notification preferences) so they persist across sessions.
- Marketing Cookies: Used only with your explicit consent to track your engagement with promotional communications and to personalise the offers and bonuses displayed in your 1jje account.
1jje does not permit third-party advertising networks to place cookies on the Platform for cross-site behavioural advertising purposes.
Data Retention
1jje retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by applicable law. The principal retention periods applied by 1jje are:
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity & KYC documents | 5 years from account closure | AML regulatory requirement |
| Financial transaction records | 7 years from transaction date | Tax and AML compliance |
| Account activity logs | 3 years from account closure | Fraud investigation, disputes |
| Customer support records | 3 years from last interaction | Legal claims; service quality |
| Marketing preferences | Until consent withdrawn + 1 year | Consent audit trail |
| Self-exclusion records | Indefinitely (regulatory requirement) | Responsible gaming obligation |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard data destruction methods. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.
Your Data Rights
Subject to applicable law, you hold the following rights in respect of your personal data held by 1jje. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receipt of a valid request.
Right to Access
Request a copy of all personal data 1jje holds about you, along with information about how it is processed.
Right to Rectification
Request correction of inaccurate or incomplete personal data held in your 1jje account.
Right to Erasure
Request deletion of your personal data where it is no longer needed and no overriding legal obligation requires its retention.
Right to Restriction
Request that 1jje restrict processing of your data while a dispute or accuracy challenge is being resolved.
Right to Portability
Receive a machine-readable copy of personal data you provided to 1jje, for transfer to another service provider.
Right to Object
Object to processing based on legitimate interests, including profiling for direct marketing purposes.
Data Security
1jje has implemented a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:
- Encryption: AES-256 encryption for data at rest; TLS 1.3 for all data transmitted between your device and 1jje servers.
- Access Controls: Personal data is accessible only to 1jje personnel and contractors who have a demonstrable need to process it as part of their role. Access is governed by role-based permissions, enforced through multi-factor authentication.
- Security Audits: Regular independent penetration testing and vulnerability assessments of the 1jje Platform infrastructure.
- Incident Response: A documented data breach response plan, including procedures for notifying affected players and relevant authorities within the timeframes required by applicable law.
- Staff Training: All 1jje personnel who handle personal data receive mandatory data protection and security awareness training.
Notwithstanding these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your 1jje login credentials. If you believe your account has been compromised, contact [email protected] immediately.
Children's Privacy
The 1jje Platform is strictly intended for individuals aged 21 years and over. 1jje does not knowingly collect, store, or process personal data from individuals below the age of 21.
Where 1jje discovers or is notified that personal data has been collected from an underage individual, we will immediately suspend the relevant account, delete all associated personal data (subject to any mandatory regulatory retention obligations), and, where required, report the matter to relevant authorities.
Updates to This Policy
1jje reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or regulatory guidance. The effective date at the top of this document indicates when the current version was last revised.
Where a proposed update materially affects your rights or the way 1jje uses your personal data, we will provide at least 14 days' advance notice by email to your registered address and through a prominent notice on the 1jje Platform before the updated Policy takes effect.
Minor clarifications, corrections of typographical errors, or changes that do not materially affect your rights may be implemented without advance notice. Your continued use of the 1jje Platform following the effective date of an updated Privacy Policy constitutes your acknowledgement of the revised terms. Previous versions of this Policy are available upon request from [email protected].
Contact & Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1jje handles your personal data, please contact our Data Protection team using the details below:
If you are not satisfied with 1jje's response to your privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority or gaming regulatory body in the jurisdiction applicable to your account. 1jje will cooperate fully with any such regulatory investigation.
We encourage you to contact us directly in the first instance, as we are committed to resolving all legitimate privacy concerns promptly and to your satisfaction. Pakistani players are also welcome to initiate contact through our 24/7 Live Chat service available on the 1jje Platform.
Play with Confidence at 1jje
Your data is protected, your games are certified fair, and your winnings are paid out fast. Explore everything 1jje has to offer — from PSL cricket betting to premium slots and live casino games — all in one secure platform built for Pakistani players.